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Returns & Policies Returns & Policies
    No-Questions Asked Guarantee: Return unopened DVDs, CDs, and books post-paid in sealed, new, re-sellable condition within 30 days for 100% refund of purchase price (less shipping, if any). Opened discs (broken seal) may be returned for replacement only. Online products are not returnable. Returns must be sent to our return service provider address below.

Disc not playing? Before returning it, please try these things:
  1. Gently clean it with window cleaner or similar.
  2. Try it in a different player.
Still doesn't play? We will replace any defective DVD or CD for free when returned within 30 days of receipt. (If we can play the returned item, there is a one-replacement limit).

Returns must include:
Original order number or date, or copy of receipt;
A note describing defect, if any;
Your return shipping and contact info.
Sorry, our return service provider cannot replace, return or credit items sent without all of the above.

All returns must be sent post-paid to this address: Returns
      3514 Nyland Way, Lafayette CO 80026 USA

Other merchandise policies:
  • Coupons or discounts must be used at time or purchase; sorry, we cannot back-credit coupons once you have confirmed your purchase.
  • Digital products are not eligible for return, credit, or refund. Products that combine a digital component and a shipped component (such as printed class notebooks, which are bundled with pdf notebook) are refundable less the value of the digital component.
  • Returned items we receive in poor or incomplete condition may not be refundable, or may be subject to restocking fees. Please pack your return well.
  • Any customs fees or taxes are the responsibility of the purchaser.
  • Prices listed are for single-user license only. Please contact us for institutional, library, or multiple-user prices.
  • Returned checks, repeatedly denied cards, or chargebacks: US$25 fee.
  • Terms on overdue balances are 2% per month plus any collection fees.
    Please see our Policies page for Certification and other policies.

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    Upcoming Events |  Consultations |  Contact Us |  Testimonials |  Faculty and Staff |  Homepage   3514 Nyland Way South   Lafayette, CO 80026 USA
    telephone: +1 303/499-8811    email: