Frequently Asked Questions

How do I access my Online Courses, recordings, or certificates?

• First, be sure you are logged in with the email you signed up with.
• All your online courses and recordings are on your My Courses page.
  • Click each section to expand it, then click on your course's name to access it.
  • Click each course's certificate icon to download your certificate's pdf.
• If you don't see your course there, try logging in with any other emails you might have used.
• Later, you can find your courses again via the links:
  • on your purchase confirmation screen, or
  • listed in your purchase confirmation email, or
  • at the top of any page on our site once you've logged in.

How do I access my Subscription's courses, recordings, and certificates?

• First, be sure you are logged in with the email you signed up with.
• Quick access to all your A-T Subscription's courses is here.
• Plus, any certificates included in your A-T Subscription are on your My Courses page, along with any other courses you've purchased or completed.
  • Click each section to expand it, then click on your course's name to access it (while your subscription is active).
  • Click each course's certificate icon to download your certificate's pdf. Completed certificates are available even after you've canceled your subscription.
• If you don't see your course there, try logging in with any other emails you might have used.
• Later, you can find your courses again via the links:
  • on your purchase confirmation screen, or
  • listed in your purchase confirmation email, or
  • at the top of any page on our site once you've logged in.

Can I get a copy of my past certificate? Where do I find those?

• First, be sure you are logged in with the email you used when you signed up for your course.
• All your online courses and recordings are on your My Courses page.
  • Click each section to expand it, then click on your course's name to access it.
  • Click each course's certificate icon to download your certificate's pdf.
• If you don't see your course there, try logging in with any other emails you might have used.
• Later, you can find your courses again via the links:
  • on your purchase confirmation screen, or
  • listed in your purchase confirmation email, or
  • at the top of any page on our site once you've logged in.

How do I find out what classes I’ve taken?

• First, be sure you are logged in with the email you signed up with.
• All your online courses and recordings are on your My Courses page. Follow the instructions above if you have trouble.
• If you don't see your course there, try logging in with any other emails you might have used.

How do I access my Downloads (PDFs, eBooks)?

• You can access your PDF Downloads by logging in, navigating to your My Account page, and then clicking on Downloads.
• If you don't see your course there, try logging in with any other emails you might have used.

How do I cancel my live-course registration?

• Sometimes plans change. Read about your cancelation options here.

Where do I cancel my Subscription?

• Cancel your subscription any time through your My Account/Subscriptions page, or by notifying us in writing that you'd like to cancel (be sure to watch for our acknowledgment). Full details are here.

Can I apply a coupon or discount after I've completed my purchase?

• Not usually, but sometimes we can make an exception, and if so, discounts are $5 less as post-registration rebates, if available. Just contact us as soon as possible after your purchase.

How do I return a book or DVD?

• It's easy. Details here.

Can I return or get a refund for a recorded or digital course?

• In keeping with industry norms, once purchased, recorded courses or digital purchases are not refundable. Most of our recorded courses have previews on their purchase page.

Where do I find my receipt, account preferences, or order history?

• You can access all of your orders, settings, & receipts on your My Account page. Make sure you're logged in using the email address you used for your purchase.  

How do I change my email address, and keep my old records?

• Contact us at info@advanced-trainings.com to change your email address. 

How do I reset my password?

• You can reset your password with your email address here.

How can I find a practitioner or colleague who's studied with you, in my area or elsewhere? 

• Find practitioners who have completed an in-person course with us, or enrolled in a Certification program, on our Practioner Directory page.

I've done a course with you. Can I get Directory listing too?

• Directory listings are availalbe once you've completed an in-person course with us, or enrolled in a Certification program. They are currently provided as a free benefit to our alumni.

How do I update or add to my Directory listings?

• You can make updates to your listing by clicking the “Edit Practitioner Directory listing” link in your My Account page.