Frequently Asked Questions

Advanced-Trainings.com

Course & Certificate Access Questions

How do I access my Online Courses, recordings, or certificates?

  • First, be sure you are logged in with the email you signed up with.
  • All your online courses and recordings are on your My Courses page.
    • Click each section to expand it, then click on your course's name to access it.
    • Click each course's certificate icon to download your certificate's pdf.
  • If you don't see your course there, try logging in with any other emails you might have used.
  • Later, you can find your courses again via the links:
    • on your purchase confirmation screen, or
    • listed in your purchase confirmation email, or
    • at the top of any page on our site once you've logged in.

How do I access my Subscription's courses, recordings, and certificates?

  • First, be sure you are logged in with the email you signed up with.
  • Quick access to all your A-T Subscription's courses is here.
  • Plus, any certificates included in your A-T Subscription are on your My Courses page, along with any other courses you've purchased or completed.
    • Click each section to expand it, then click on your course's name to access it (while your subscription is active).
    • Click each course's certificate icon to download your certificate's pdf. Completed certificates are available even after you've canceled your subscription.
  • If you don't see your course there, try logging in with any other emails you might have used.
  • Later, you can find your courses again via the links:
    • on your purchase confirmation screen, or
    • listed in your purchase confirmation email, or
    • at the top of any page on our site once you've logged in.

Can I get a copy of my past certificate? Where do I find those?

  • First, be sure you are logged in with the email you used when you signed up for your course.
  • All your online courses and recordings are on your My Courses page.
    • Click each section to expand it, then click on your course's name to access it.
    • Click each course's certificate icon to download your certificate's pdf.
  • If you don't see your course there, try logging in with any other emails you might have used.
  • Later, you can find your courses again via the links:
    • on your purchase confirmation screen, or
    • listed in your purchase confirmation email, or
    • at the top of any page on our site once you've logged in.

How do I find out what classes I’ve taken?

  • First, be sure you are logged in with the email you signed up with.
  • All your online courses and recordings are on your My Courses page. Follow the instructions above if you have trouble.
  • If you don't see your course there, try logging in with any other emails you might have used.

How do I access my Downloads (PDFs, eBooks)?

  • You can access your PDF Downloads by logging in, navigating to your My Account page, and then clicking on Downloads.
  • If you don't see your course there, try logging in with any other emails you might have used.

Returns & Cancellation Questions

How do I cancel my live-course registration?

  • Sometimes plans change. Read about your cancelation options here.

Where do I cancel my Subscription?

  • Cancel your subscription any time through your My Account/Subscriptions page, or by notifying us in writing that you'd like to cancel (be sure to watch for our acknowledgment). Full details are here.

Can I apply a coupon or discount after I've completed my purchase?

  • Not usually, but sometimes we can make an exception, and if so, discounts are $5 less as post-registration rebates, if available. Just contact us as soon as possible after your purchase.

How do I return a book or DVD?

  • It's easy. Details here.

Can I return or get a refund for a recorded or digital course?

  • In keeping with industry standards, once purchased, recorded courses or digital purchases are not refundable. Most of our recorded courses have previews on their purchase page.

Where do I find my receipt, or order history?

  • You can access all of your orders & receipts on your My Account page.

How do I access my Downloads (PDFs, eBooks)?

  • You can access your PDF Downloads by navigating to your My Account page, logging in, and then clicking on Downloads.

How can I update my Directory listing or add myself to the Directory?

  • You can make updates to your listing through your My Account page by clicking the “Edit Practitioner Directory listing” link your My Account page. Directory listings are displayed once you've completed an in-person course with us, or enrolled in a Certification program. 

How do I change my email address, and keep my old records?

How do I reset my password?

  • If it’s your first time logging in to your account, you can reset your password with your email address here.

Account & Directory Questions

Where do I find my receipt, account preferences, or order history?

  • You can access all of your orders, settings, & receipts on your My Account page.

How do I change my email address, and keep my old records?

How do I reset my password?

  • You can reset your password with your email address here.

How can I find a practitioner or colleague who's studied with you, in my area or elsewhere? 

I've done a course with you. Can I get Directory listing too?

How do I update or add to my Directory listings?

  • You can make updates to your listing through your My Account page by clicking the “Edit Practitioner Directory listing” link your My Account page.

 

 

 

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Still have a question, or need help?

  • Contact us any time for registration or administrative help here.
  • Reach out to individual faculty or staff here.
  • Post your questions about techniques, conditions, or training on our private Facebook group and benefit from our alumni and faculty input, here
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