Frequently Asked Questions

Advanced-Trainings.com

Course & Certificate Access Questions

How do I access my Online Courses, recordings, or certificates?

  • First, be sure you are logged in with the email you signed up with.
  • All your online courses and recordings are on your My Courses page.
    • Click each section to expand it, then click on your course's name to access it.
    • Click each course's certificate icon to download your certificate's pdf.
  • If you don't see your course there, try logging in with any other emails you might have used.
  • Later, you can find your courses again via the links:
    • on your purchase confirmation screen, or
    • listed in your purchase confirmation email, or
    • at the top of any page on our site once you've logged in.

How do I access my Subscription's courses, recordings, and certificates?

  • First, be sure you are logged in with the email you signed up with.
  • Quick access to all your A-T Subscription's courses is here.
  • Plus, any certificates included in your A-T Subscription are on your My Courses page, along with any other courses you've purchased or completed.
    • Click each section to expand it, then click on your course's name to access it (while your subscription is active).
    • Click each course's certificate icon to download your certificate's pdf. Completed certificates are available even after you've canceled your subscription.
  • If you don't see your course there, try logging in with any other emails you might have used.
  • Later, you can find your courses again via the links:
    • on your purchase confirmation screen, or
    • listed in your purchase confirmation email, or
    • at the top of any page on our site once you've logged in.

Can I get a copy of my past certificate? Where do I find those?

  • First, be sure you are logged in with the email you used when you signed up for your course.
  • All your online courses and recordings are on your My Courses page.
    • Click each section to expand it, then click on your course's name to access it.
    • Click each course's certificate icon to download your certificate's pdf.
  • If you don't see your course there, try logging in with any other emails you might have used.
  • Later, you can find your courses again via the links:
    • on your purchase confirmation screen, or
    • listed in your purchase confirmation email, or
    • at the top of any page on our site once you've logged in.

How do I find out what classes I’ve taken?

  • First, be sure you are logged in with the email you signed up with.
  • All your online courses and recordings are on your My Courses page. Follow the instructions above if you have trouble.
  • If you don't see your course there, try logging in with any other emails you might have used.

How do I access my Downloads (PDFs, eBooks)?

  • You can access your PDF Downloads by logging in, navigating to your My Account page, and then clicking on Downloads.
  • If you don't see your course there, try logging in with any other emails you might have used.

Returns & Cancellation Questions

How do I cancel my live-course registration?

  • Sometimes plans change. Read about your cancelation options here.

Where do I cancel my Subscription?

  • Cancel your subscription any time through your My Account/Subscriptions page, or by notifying us in writing that you'd like to cancel (be sure to watch for our acknowledgment). Full details are here.

Can I apply a coupon or discount after I've completed my purchase?

  • Not usually, but sometimes we can make an exception, and if so, discounts are $5 less as post-registration rebates, if available. Just contact us as soon as possible after your purchase.

How do I return a book or DVD?

  • It's easy. Details here.

Can I return or get a refund for a recorded or digital course?

  • In keeping with industry norms, once purchased, recorded courses or digital purchases are not refundable. Most of our recorded courses have previews on their purchase page.

Account & Directory Questions

Where do I find my receipt, account preferences, or order history?

  • You can access all of your orders, settings, & receipts on your My Account page. Make sure you're logged in using the email address you used for your purchase.  

How do I change my email address, and keep my old records?

How do I reset my password?

  • You can reset your password with your email address here.

How can I find a practitioner or colleague who's studied with you, in my area or elsewhere? 

I've done a course with you. Can I get Directory listing too?

How do I update or add to my Directory listings?

  • You can make updates to your listing by clicking the “Edit Practitioner Directory listing” link in your My Account page.

More...

Still have a question, or need help?

  • Contact us any time for registration or administrative help here.
  • Reach out to individual faculty or staff here.
  • Post your questions about techniques, conditions, or training on our private Facebook group and benefit from our alumni and faculty input, here
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